fb991's Privacy Policy

1. Information We Collect

While using the fb991 platform, we may collect various types of information. This information may be collected directly from you, or automatically through your device and browser.

a. Information You Provide Directly

When you create an account on fb991, log in, or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial transaction information — bKash, Nagad, Rocket, Upay, or bank account details
• Your preferred language and communication method
• Information provided in any complaints or support requests

b. Automatically Collected Information

When you visit our website, certain information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visit logs, click tracking, and session duration
• Referral URL (which site you came from before reaching us)
• Data collected through cookies and similar tracking technologies

c. Transaction and Gaming Information

The following information is stored to manage gaming and betting activity on our platform:

• Deposit and withdrawal history (amount, date, method)
• Betting and gaming activity records
• Bonus claims and wagering history
• VIP level and points details

2. Purpose of Data Collection

fb991 collects and processes your information only for legitimate and necessary purposes under this Privacy Policy. We use your information for the following reasons:

• Account Management: Information is required to create, log in to, and manage your account.
• Identity and Age Verification: To prevent those under 21 from opening accounts and to prevent fraud.
• Financial Transaction Processing: To ensure safe deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Customer Service: To help resolve your complaints, questions, and requests.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Marketing Communications: To inform you about relevant promotions and offers, subject to your consent.
• Security: To detect and prevent fraud, money laundering, and other unlawful activities.
• Responsible Gaming: To identify at-risk behavior and provide support under our responsible gaming policy.

3. Cookies and Tracking Technologies

The fb991 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

Types of Cookies We Use

• Essential Cookies: Required to keep login sessions active and for security verification.
• Functional Cookies: Help remember your language preferences and platform settings.
• Analytics Cookies: Used to understand how users interact with our site.
• Marketing Cookies: Used to display relevant ads based on your interests.

You can stop accepting cookies at any time by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

4. Sharing Information with Third Parties

fb991 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary information is shared with payment partners such as bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Technology Partners: With software providers and hosting services that support the operation of our platform.
• Game Providers: Technical information related to gaming sessions is shared with game partners such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: Cooperation with relevant authorities to prevent fraudulent activity.

All third-party partners are contractually bound to comply with our strict data protection standards. They may only use the information for the specified purpose.

5. Data Retention and Security

Data Retention Period

fb991 retains your information for as long as your account is active or as necessary to provide services. Even after your account is closed, information may be retained for as long as required for legal, regulatory, and security purposes.

Security Measures

To ensure your privacy, fb991 uses industry-standard security technologies and practices:

• SSL (Secure Socket Layer) encryption — secures all data transmissions
• Database encryption — stored data is kept in an encrypted state
• Two-Factor Authentication — keeps account access secure
• Regular security audits and testing
• Restricted staff access — only authorized personnel can view sensitive information
• Firewall and intrusion detection systems

While we take every reasonable step to ensure security, no transmission of information over the internet can be guaranteed to be completely secure. However, in the event of any security breach, we will act promptly and notify you.

6. Your Rights

As a fb991 user, you have the following rights over your own information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request us to correct it.
• Right to Erasure: In certain circumstances, you can request deletion of your personal information (where no legal obligation applies).
• Right to Restrict Processing: In certain cases, you can request that processing of your information be limited.
• Right to Portability: You can request your information in a common format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of the above rights, or for any questions related to your privacy, please contact our support team. We will endeavor to respond to your request within 30 business days.

7. Protection of Minors

fb991 provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we confirm that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using fb991, please contact us.

8. Third-Party Links

Our platform may occasionally reference third-party websites or services. fb991 is not responsible for the privacy practices or content of these external sites.

We advise you to read the privacy policy of any external site. fb991's Privacy Policy applies only to our own platform.

9. Policy Changes

fb991 reserves the right to update or change this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:

• Publishing a notice on our website
• Sending a message to your registered email
• Notifying you about the updated policy when you log in

Continuing to use the platform after a policy change will be considered as your agreement to the updated policy. We recommend visiting this page regularly to review any changes.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, or for any matter relating to your information, please contact us:

Our privacy team will endeavor to respond to your request as quickly as possible after receiving it — generally within 30 business days.