❓ Frequently Asked Questions
Answers to all your questions about fb991
From opening an account to depositing via bKash, claiming bonuses and cricket betting — you will find answers to all your questions right here.
Welcome to fb991. This FAQ page has been created to give Bangladeshi players detailed answers to the most common questions. Whether you are a new member or an experienced player — you will find all the information you need here on account registration, transactions via bKash or Nagad, slots and live casino games, the welcome bonus and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
Opening an account at fb991 is very simple. Go to the fb991 Login page, enter your mobile number, preferred username and password in the registration form. Verify the OTP sent to your mobile and your account will be activated. The whole process takes just a few minutes and is completely free.
Yes. The fb991 platform is only for those aged 21 and above. You will need to confirm your age at the time of registration. It is strictly prohibited for minors to create an account, and any such accounts will be cancelled.
No. Under fb991's rules, only one account may be opened with a single mobile number or identity. If multiple accounts are detected, all accounts may be closed and any balance held may be forfeited. This rule is strictly enforced to ensure a fair playing environment.
Click the "Forgot password?" option on the login page. An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process is secure and quick. If you have trouble, get help from 24/7 live chat.
Absolutely. The fb991 website is fully mobile-friendly. It can be used directly from the browser on any Android or iOS smartphone. No separate app download is needed — the site automatically adjusts to fit your phone's screen.
Deposit and Withdrawal
A deposit from bKash typically reaches your fb991 account within a few seconds to a few minutes. You will receive an instant confirmation message once the transaction is successful. If there is a rare delay due to network issues, please contact support.
The minimum deposit at fb991 is ৳300 and the minimum withdrawal is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer all share the same limits.
Yes. Nagad is one of the supported payment methods at fb991. Go to the cashier section, select Nagad, enter the amount and your mobile number, then confirm the transaction from the Nagad app. The money will be added to your account quickly.
The standard processing time for withdrawals at fb991 is 10–45 minutes. In most cases the money reaches your mobile wallet shortly after the request is made. Bank transfers may take a little longer. Having KYC verification completed before requesting a withdrawal speeds up the process.
fb991 does not charge any transaction fees itself. However, bKash, Nagad or your bank may apply their own charges. Check our latest promotional offers for the best value — special deposit bonuses are available in some cases.
Yes, both Rocket and Upay are supported at fb991. Choose your preferred method from the cashier page. Rocket users with Dutch-Bangla Bank accounts can transact directly from their mobile banking account. The minimum deposit of ৳300 is the same for all methods.
Games and Rules
In fb991's cricket betting section you can bet on BPL, T20, IPL and international matches. You can place bets in the pre-match market before the match starts and in the live market while the match is in progress. Your account must have sufficient balance to place a bet. Once a bet is accepted it cannot be cancelled.
RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a game returns to players over the long term. It does not guarantee winnings — results in any single session are completely random. All slot games at fb991 are run on verified fair-play technology.
fb991 Casino features live games from top providers including Evolution Gaming and Ezugi — live roulette, live blackjack, live baccarat and much more. You get the experience of playing in real time with a live dealer. The full live stream can be enjoyed from mobile as well.
In fb991's fishing games including King of Fishing, players shoot at fish and other targets moving across the screen to earn points and prizes. You can choose the bet size and select from different weapons. The game combines skill and strategy to deliver action-packed entertainment.
Yes. fb991 only uses software from reputable game providers that have passed independent RNG (Random Number Generator) testing. All providers including Pragmatic Play, PG Soft, JILI and Spribe comply with international fair-play standards. The outcome of every game is completely random and not predetermined.
Bonuses and Promotions
As a new member you will receive a 100% bonus on your first deposit up to a maximum of ৳5,000. For example: deposit ৳1,000 and you get a ৳1,000 bonus, giving a total balance of ৳2,000. Deposit ৳12,000 and you receive the maximum bonus of ৳5,000, giving a total of ৳17,000. To claim the bonus, activate the promotion option before making your first deposit.
The wagering requirement for the fb991 welcome bonus is 10 times (10x). This means the bonus becomes withdrawable once you have completed bets totalling 10 times the bonus amount. Example: if you receive a ৳1,000 bonus you must place a total of ৳10,000 in bets. Not all games may contribute equally toward this requirement — see the full terms and conditions for details.
fb991 has 5 VIP levels: Bronze, Silver, Gold, Platinum and Diamond. You are promoted to a higher level automatically through regular play. Weekly cashback starts at 0.2% at Bronze and goes up to 1.0% at Diamond level. Higher levels also come with additional special benefits and dedicated personal support.
VIP members receive cashback each week at a set rate on their net losses. Cashback is typically calculated every Monday according to Bangladesh Standard Time (BST, UTC+6) and credited to your account. The amount depends on your current VIP level.
fb991 regularly runs promotional offers for special occasions. Visit the promotions page regularly to get special bonuses, free spins or extra cashback during festive seasons. You can also ask our live chat support for the latest information on current offers.
Security and Responsible Gaming
fb991 uses SSL encryption technology to keep all your personal and financial information secure. Your data is not sold or shared with third parties. You can read our privacy policy for full details.
Yes. fb991 places the highest importance on responsible gaming. You can activate self-exclusion for a set period or apply for your account to be permanently closed. To use this option, contact us via 24/7 live chat or at [email protected]. Visit the responsible gaming page for more information.
If you feel that you or someone you know is experiencing a gambling problem, do not delay in seeking help. fb991's responsible gaming page has helpful resources and guidance. Our 24/7 support team is also ready to help you take the right steps.
fb991 offers deposit limits and betting limits as responsible gaming tools. Setting these limits makes it easier to stay within your budget. Go to the security section of your account to change the settings, or ask support for assistance.
fb991's support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat. You can also contact us by email at [email protected]. You will find the live chat button at the bottom of the site. For any questions, complaints or technical issues, contact support directly.
Still have questions? Contact support
Our Bengali support team is available 24/7 for you. Get instant help via live chat or send us an email.
Ways to contact us
24/7 Live Chat
Talk to our support team directly in Bengali via live chat from any page on the site. This is the fastest way to get instant help.
Email Support
For detailed issues or requests, write to us at: [email protected]. We try to respond as quickly as possible.